Orders are processed quickly, usually within minutes of receipt. This shortens the time Normal time frame to receive your order
We work hard to minimize the time frame for you to receive your order. Our retail stores business hours are Monday – Friday from 7 am to 5 pm Pacific Time. Saturdays hours are 8 am to 1 pm.
Do we offer expedited shipping, YES! But, it may not be necessary?
The majority of our products will ship directly from warehouses located throughout the Lower United States. Even with ground shipping the average time to for you to receive your order will be 2-3 business days. Although Federal Express has served us and our customers well. If we can find a better alternative that might be quicker, we will use it.
Communication is critical.
As soon as tracking information is available it will be forwarded to you via e mail. If there will be a delay due to a back order, or manufacturing times, you will be contacted promptly. We will provide you with an estimated ship date. You will then be able to determine if the delay will impact the completion of your project.
Please contact us Prior to any return for instructions on where to have the item returned to. If the item is defective we will refund 100% of the purchase price including shipping. If returning a product for any other reason, after the item has been received and inspected, we will refund the price of the item less a restocking fee of up to 25%.
As you are looking through the wood products on the site you will notice that many are offered in Rubberwood. Rubberwood is a wood species that is extremely versatile. The grain of this wood is very tight so it makes an excellent paint grade choice. Although the grain pattern most closely resembles that of Hickory, it accepts stain as well as Oak. So don’t be shy to utilize this low cost and versatile option!
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.